3 Quality Management Terms You Need to Know

By Fahad Usmani, PMP, PMI-RMP Project Management

CTU Project Management Degree - Management TermsWithin project and production management, professionals have used a certain language to describe the quality maintenance of projects. But not all understand the difference between common terms and that has a significant impact on quality management. Here are the top three terms you should understand:

Corrective Action

Corrective action is a reactive process that seeks to correct an issue or problem. As a manager you’ll take steps to mitigate or prevent the issue from occurring in the future. Suppose you’re in the execution phase of a project and during the quality inspection a team member discovers a defect in the deliverable. You’ll likely implement a workaround to correct the defect, but you should also take steps to eliminate the root cause of the error. Your stakeholders want an immediate fix, but they also want to know future issues are thwarted.

Preventive Action

Preventive action is a proactive set of steps taken to avoid anticipated defects to or deviation from deliverables. In the planning phase of a project you might discover that following a certain procedure outlined in the project plan increases the potential for defects. To avoid this, changes are made to decrease the possibility of error.

Defect Repair

Defect repair is the correction you perform. This is the straightforward repair or the replacement of a defective part. For example, during a project’s quality inspection you discover a defective component. You inspect the item to determine if it can be repaired or if it should be replaced.

Understanding the differences of these key quality management elements helps you more clearly communicate the status of your project with team members. When you know and document these terms accurately in your project plan, you’ll all be on the same page.


Project Management Blogger - Fahad UsmaniFahad Usmani, PMP, PMI-RMP is a blogger on Project Management topics. He writes on his blog at to help professionals with PMP Certification Exam Preparation.





Stay in the know! Subscribe to CTU’s blog and receive fresh updates directly to your inbox. Join us!


Image credit: Flickr/ellajphillips


Terms and Conditions

By providing your mobile number, you agree to receive text messages from Colorado Tech via its mobile text message provider.  You may opt out of receiving messages by texting the word STOP to 94576, or simply reply with the word STOP to any text message you receive from Colorado Tech.

While CEC or its mobile text message provider will not charge end users for receiving/responding to promotional messages, depending on the terms of your mobile phone plan, you may incur a cost from your mobile service carrier to receive and respond to any promotional text messages (standard messaging and data rates/fees and other charges may apply).  Charges will appear on your mobile phone bill or will be deducted from pre-paid amounts.  Current participating/supported carriers are: Alltel, AT&T, Boost, Cellcom, Cellular One, Cellular South, Cincinnati Bell, Cricket, Element Wireless, Golden State Cellular, iWireless, Metro PCS, Nextel, nTelos, Plateau Wireless, Sprint, T-Mobile, US Cellular, Verizon Wireless, Viaero Wireless, Virgin, and more.

×