Meet Our Team

CTU VP of Career Services - Gloria Hess

CTU Career Services Leadership

  • GLORIA HESS - Vice President of Career Services

As the Vice President of Career Services, Gloria is responsible for setting the strategic direction for this area of CTU and overseeing its implementation across both online and ground campus environments. Prior to August 2012 when she began in this role, Gloria conducted a private career coaching practice where she specialized in working with post-graduate experienced-hire professionals across all management levels and across various industries and disciplines. Her past experience also includes career services roles at both Northwestern University and The University of Chicago, where she addressed the career development needs of graduate student and alumni populations. In addition to being awarded board certification as a career coach by the Center for Credentialing and Education—an affiliate of the National Board for Certified Counselors, Gloria is also a certified global career development facilitator who trained through the University of Wisconsin-Madison’s Center on Education and Work. An Associate of the Career Thought Leaders Consortium, she is also an active member of the National Career Development Association, the Association of Career Professionals International, Career Directors International, the Career Planning and Adult Development Network, the Human Capital Institute, and the Society for Human Resource Management. Gloria holds both a Bachelor and a Master of Science in Communication from Northwestern University.

  • BELINDA NICHOLS-ZONNO - Director of Career Services, Colorado Springs Campus

Belinda is the Director of Career Services for the Southern Colorado campus located in Colorado Springs. Prior to joining CTU, she spent more than 17 years in the staffing industry with an international company providing specialized staffing services. Her experience includes full-cycle recruiting and professional temporary staffing, as well as the design and facilitation of training programs for staffing professionals across the globe. She holds a BBA with a concentration in Financial Management from the Robert O. Anderson School of Management at the University of New Mexico.

In her role as Director of Career Services, Belinda oversees all aspects of the department, ensuring students are provided with guidance and training on career and industry research, resume writing, interview techniques, job search strategies and effective networking. She also works closely with employers in the community to identify employment and career opportunities for CTU students and alumni. Belinda enjoys building relationships with both students and employers, and is passionate about helping to bring the two together.

  • MARISSA BANKER - Director of Career Services, Denver Campus

Marissa joined CTU in August 2011 as the Director of Career Services for the Denver, Colorado region. She comes to CTU with a vast amount of experience in counseling and post-secondary education specific to career services and employer relations. As Campus Director of Career Services, Marissa manages the team responsible for assisting students and graduates with the overall employment process including resume writing, job searching techniques, cover letters and interviewing techniques. Marissa holds several certifications including performance coaching and resume writing that she leverages when working closely with her staff and students. Marissa establishes connections with local and national employers to connect students with industry professionals with the intent to increase career and internship opportunities. Marissa has also been an active member in the community for many years. She holds a number of leadership positions in the Junior League of Denver, is active in Aurora & South Metro Chambers of Commerce where she serves on the Women in Leadership Committees, and serves in Leadership Aurora and Economic Development Group to increase CTU visibility in the local market. Marissa is an active member of the National Association of Colleges and Employers and the Professional Association of Resume Writers and Career Coaches. Marissa earned a Bachelor of Science in Counseling Psychology from Mesa State College and a Master's Degree in Educational Counseling from the University of Phoenix.

  • STACIA KLASEN - Manager of Experiential Learning, Employer Relations and Alumni Services

In this role, Stacia is responsible for supporting the mission, goals, and objectives of CTU’s career services department by managing the areas of experiential learning, alumni and graduation services, and employer relations. She has been employed with CTU since 2004, working in a variety of roles within the Academics department, including Student Advising and Learning Services. Having already earned a Bachelor of Science in Psychology and a Master of Science in Clinical-Counseling Psychology from Illinois State University, Stacia is currently pursuing a Doctorate in Adult and Higher Education from Northern Illinois University.

CTU Career Services Staff

  • FRANK BIANCOROSSO - Career Coach, Online Campus Support Center

Frank brings several years of experience in higher education, as well as industry experience in recruiting, corporate development, webinar presentations, career services and training. In addition to his passion for career coaching, Frank is dedicated to connecting CTU students and alumni with other professionals and their employers. In addition to managing the employment lead process for our CTU/Optimal Resume website, Frank oversees our Career Snapshot and Employer Profile webinar series. He is a Certified Professional Resume Writer and holds a Bachelor of Arts in History from Northeastern Illinois University and a Master of Arts in Human Resource Management form Keller Graduate School of Management.

  • LYNN FAGERLIE - Career Coach, Online Campus Support Center

Lynn is a Licensed Professional Counselor with a strong commitment to helping empower students by providing them with the tools they need to succeed in today’s competitive job market. As a dedicated professional with more than 20 years of experience in the business world, she uses her diverse background in marketing and management to help job seekers effectively market themselves to hiring managers. Lynn earned a Bachelor of General Studies in Psychology and a Master of Arts in Clinical Professional Psychology from Roosevelt University. She is also a Certified Professional Resume Writer.

  • TARA CROSBY - Experiential Learning Coordinator

After leaving the recruiting industry, Tara Crosby joined CTU in its Prior Learning Assessment department. Now a member of our CTU Career Services team as an Experiential Learning Coordinator, Tara is committed to serving our students in the Associate of Science in Health Administration Services program that have the Professional Learning Experience as a graduation requirement. She earned her Bachelor of Arts in Communications from Elmhurst College and is currently pursuing her M.Ed. in Leadership of Educational Organizations from American InterContinental University. Tara is also a Certified Professional Resume Writer.

  • LUPITA ARELLANO - Senior Engagement Representative

As the Senior Engagement Representative, Lupita is responsible for supporting the mission of CTU and Career Services by adhering to strict compliance and regulatory requirements. She collaborates with all CTU campuses to gather pertinent information for the purpose of fulfilling state and programmatic requirements. In addition, she oversees policy training within career services and contributes to the student experience through various technical initiatives. Lupita has been with CTU Career Services since 2009 and earned a Bachelor of Arts in Criminal Justice from Westwood College of Technology. She is an active Domestic Violence Volunteer Advocate having completed the state-mandated training for the purposes of providing support, safety planning and domestic violence education.