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Business and Management

Stephen W. Volz, D.B.A., PMP, CMQ/OE, BSP, SPHR

Program Chair, College of Business and Management

Leeds, Alabama

Project Management Professional. Strategy Consultant. Organizational Improvement Specialist. Family man.


  • Doctor of Business Administration, University of Phoenix (2009)
  • Master of Business Administration, University of Alabama at Birmingham (2001)
  • Bachelor of Business Administration, University of North Florida (1996)


Dr. Volz has been in various roles in business over the past 25 years. He became a fulltime CTU faculty member as a Lead Instructor – Project Management in July 2013. Prior to this position, Dr. Volz was an Assistant Adjunct Professor at CTU while working fulltime as a Senior Strategy Consultant with Blue Cross and Blue Shield of Alabama. Positions held by Dr. Volz over the past several years include Corporate Manager of Quality for an industrial parts distributor, Marketing Director for a home caregiving organization, and income tax professional. Dr. Volz served in the Florida Army National Guard and was an examiner for the Alabama Quality Award program.

Recently, Dr. Volz was elected for a second two-year term as the Vice President of Education for the Birmingham chapter of the Project Management Institute. Dr. Volz holds the following certifications: Project Management Professional (PMP®) through the Project Management Institute; Certified Manager of Quality/Organizational Excellence (CMQ/OE) through the American Society for Quality; Balanced Scorecard Professional (BSP) through the Balanced Scorecard Institute; and Senior Professional in Human Resources (SPHR) through the HR Certification Institute.

Academic Specialization/Focus at CTU

Business and Management, Project Management

I believe in the application of concepts to help students learn. This is directly related to CTU’s Professional Learning Model™, which I stress in the live chats. The course concepts and scenarios, along with students’ experience, allow students to apply the PLM™ in their coursework.

My teaching philosophy focuses on four simple basics: the sharing of knowledge, student engagement, practical application, and continuous improvement.

My primary interests outside of higher learning are spending time with my family and volunteering at my church and in other local organizations. I take time away from all my work-related activities to have quality time with my wife, son and daughter. We like attending amusement parks, including water parks, watching movies, going to local sporting events, and playing sports in the backyard.

  • Volz, S. (2010, July 29). Reward and recognition programs lead to organizational success. Retrieved from

  • Volz, S. (2010, July 21). Engage employees to drive organizational performance. Retrieved from

  • Volz, S. W. (2009). An exploratory case study of workforce engagement activities used in quality award recipient organizations (Doctoral dissertation). Available from ProQuest Dissertations and Theses database. (UMI No. 3401627)

  • 2010 – Blue Cross and Blue Shield of Alabama – Performance Incentive Plan Goal Setting.

  • 2010 – Blue Cross and Blue Shield of Alabama – Performance Management Integration.

  • Army Commendation Medal (1995)
  • Florida Commendation Medal (1994)
  • Project Management Institute (PMI) – 2010 to present
  • American Society for Quality (ASQ) Senior Member – 2000 to present
  • American Society for Training and Development (ASTD) – 2008 - 2012
  • Organizational performance