Table of Contents

Quick Start Guide

View or download an abbreviated reference guide that covers the 12 most valuable features CTU Mobile offers, pathways to the most frequently accessed areas of the online learning experience, and comparisons that help you decide which resource to use: iPhone, iPad/iPod, laptop, or desktop computer.

1. Introduction

1.1 What is CTU Mobile?

CTU Mobile is a mobile application created for smartphones and tablets that allows you to login to the CTU Virtual Campus via most Apple mobile devices and access your student ID, current courses, grades, instructor feedback, as well as complete and submit assignment work. CTU Mobile combines some of the best features of the Virtual Classroom to help you stay connected with timely notifications and manage your education on-the-go.

Which devices support CTU Mobile?

You can install CTU Mobile on most mobile devices (iPhone 4S and newer, iPod, and iPad) that have iOS 8 and newer operating systems.

How CTU Mobile Works:

CTU Mobile connects to the CTU Virtual Campus via the Internet and allows you to login for access to your current courses in an easy to use mobile app format.

CTU Mobile offers you:
  • At-a-glance convenience: course and university tasks at your fingertips, access to course materials and assignments, and academic progress within reach
  • Real-time notifications: grade status updates, essential learning activities, and due date reminders
  • Streamlined views: one-click access, easy organization, fast navigation, and access to key university personnel like instructors, Student Advising, and many more
  • Enrollment tools: For online students, know exactly where you are in the enrollment process with checklists that help you stay on task up until your first week of class
  • Education management for busy people: sortable tasks, add assignments and due dates as events to your device’s native calendar, and update your student profile picture
How much does CTU Mobile cost?

CTU Mobile is available to CTU students at no additional cost.

1.2 How to Install CTU Mobile:

  • On your iPhone, iPod, or iPad, open App Store.
  • Tap the Search icon.
  • Enter CTU Mobile in the search field.
  • Select CTU Mobile in the search results to go to the app page.
  • Follow the standard installation procedure.

2. Finding Your Way Around

2.1 Logging in to the Virtual Campus

Login using the same Username and Password you use to login via a laptop or desktop computer.

Figure 1: Login

Remember to first choose your appropriate campus — Colorado Springs, Denver, or Online — before entering your Username and Password. Tapping the Remember Me button will allow CTU Mobile to remember your campus and Username.

2.2 App Overview

The CTU Mobile interface consists of a Home view and a Menu view upon initial log in. Key areas of the Menu view appear in the navigation ribbon along the bottom of the screen. All other areas of the Menu view can be found by tapping More in the right corner of the ribbon.


Figure 2a: Home (Apple View Only)
For Colorado campus and continuing online students. Note that the Degree progress bar will appear once 15% of the degree is completed.


Figure 2b: Home (Apple View Only)
For incoming online-only students. Note that the Degree progress bar will appear once 15% of the degree is completed.

2.2.1 Home

Offering one-click convenience, a series of preview sections offers snapshots of important insights for the current session.

  • Starting School (for online students only): View where you are in the enrollment process and use the checklists to organize and manage remaining enrollment tasks.
    • The Starting School view will be visible to new online students and students returning to CTU after being unenrolled for more than a year.
    • The 4 tasks under Enrollment Process are automatically checked off by CTU as they are completed.
    • Tap View Student Checklist to see additional self-managed checklists. As you complete each one, tap on the circle to mark as complete.
  • Degree: View the progress you’re making in your degree program.
  • Classes: View your class grades, assignment details such as grade and instructor feedback, and number of days remaining in the term. Countdown of days left in the term begin once there is only 15 days remaining.
  • Upcoming Tasks: View (as applicable) upcoming and overdue assignments and other important deliverables.
  • Motivation: Each day, find new motivation to stay determined and achieve your educational goals.
  • Contacts: Top three university contacts are just a tap away by email and/or phone. Additional contacts and departments can be found by tapping the Contacts icon in the navigation ribbon at the bottom of the screen.
2.2.2 Classes

In addition to the summary of your classes in the Home view, Classes takes you directly to each Virtual Classroom. Tap Classes in the navigation tray at the bottom of the screen.

Figure 3: Class - Assignments

Figure 4: Class - Live Chats

  • Course Info: View a summary of each course or tap ‘View Course Info (PDF)’ to see additional course information on your mobile device. As CTU Mobile accesses a PDF, it might take a few moments longer than a typical screen change. Your carrier’s standard data usage charges apply when not accessing the PDF over a wireless network.
  • Class Assignments: On the first tab, your assignments for the entire term will be displayed.
    • Filter assignments by All, Upcoming, Graded, or Due Date.
    • Graded assignments will show the grade and points you earned.
    • View instructor feedback by tapping ‘Feedback.’
    • Access Discussion Board assignments by tapping ‘Discussion Board’ where you can read, post, and reply to others’ posts. Discussion Boards are available through download of the Puffin browser.
    • View Individual Project assignment details with CTU Mobile; to ensure APA formatting requirements are met, complete and submit Individual Project work from a laptop or desktop computer.
    • Access to intellipath assignments is available through download of the Puffin browser, though it may not be fully functional based on the individual assignment.
  • Announcements: On the second tab, your class-specific instructor announcements will be displayed.
    • Filter announcements by Current, Dismissed, or Due Date.
    • Current announcements appearing in bold text are unread.
    • Current announcements appearing in regular text have been previously opened and/or read.
    • To dismiss a current announcement, slide the announcement to the left and tap ‘Dismiss.’
    • To mark a current announcement read, slide the announcement to the right and tap ‘Mark as Read.’
    • To read a current announcement, tap on it and click the X in the upper right corner of the announcement to close it.
    • Dismissed announcements can be restored in the Dismissed tab by tapping, sliding to the left and tapping ‘Restore.’
  • Meeting Times: On the third tab, online students' class-specific Live Chat schedule can be viewed and entry into a scheduled Live Chat is possible. For students at Colorado campuses, class meeting times and schedules will be displayed in this tab.
    • To enter a scheduled Live Chat or meeting, it must be ‘In Session’ at the scheduled time.
    • To view and participate in Live Chats, download and install Adobe Connect Mobile, a free, third-party app. The first time you enter a Live Chat, ‘Enter as a Guest’ and CTU Mobile will register you on the same mobile device and connect you to future Live Chats directly.
    • To view archived Live Chats, you must have the Puffin browser installed on your device. See section 3.3 for more detail.
2.2.3 Assignments

Within each class, tap on an assignment to launch various, convenient functions.

  • Assignment Overview: View a synopsis of the assignment and access assignment objectives.
  • Details: View a detailed description of the assignment.
  • Scenario: View the assignment grading rubric.
  • Learn: View general course materials. While access to M.U.S.E. content is possible in some instances, it is best to access M.U.S.E. from a laptop or desktop computer.
  • Read: View e-textbook chapters recommended for each assignment and access your e-textbook through CTU Mobile.
  • My Work: Access Discussion Boards and Individual Projects. Access to Intellipath assignments and Discussion Boards are available through the Puffin browser.
  • Assignment Description: View important instructions to support your successful completion of the assignment.
2.2.4 Tasks

Conveniently located in one location, all your Current and Dismissed tasks can be found on two tabs.

  • Integrated with your mobile device’s calendar, tap Add to Calendar to open a new appointment window, prepopulated with the most important details.
  • Dismiss tasks by swiping a task on the Current tab to the left and tapping Dismiss. Restore a task by swiping a task on the Dismissed tab to the left and tapping Restore.

Figure 5: Tasks
*Note: Colorado campus students will see times listed in MDT instead of CDT


2.2.5 Contacts

Important CTU contacts are grouped together, just tap the appropriate icon to send an email or place a call.

  • My CTU Contacts includes your Student Success Coach, Admissions Advisor (when applicable), class instructors, and more. If you have been assigned other specific advisors, you will find their information here.
  • Class Instructors includes your current instructors and their individual office hours. As your classes change with each new term, this section will automatically be updated for you.
  • CTU Departments includes descriptions and hours of operations for key university departments.

Figure 6: Contacts

2.2.6 Notifications

Notifications have been designed to support you throughout your CTU learning experience. Grant permission for CTU Mobile to send you notifications and stay up to date. Turn notifications on or off in Settings > Preferences > Push Notifications.

  • Vital notifications will appear outside of the app on your device’s home screen in addition to appearing in the Notifications Center of the app.
  • Reminders and other helpful messages will appear inside the app in the Notifications Center.
  • On the Home view, look for the school bell icon in the upper right corner of the screen to see how many new notifications you’ve received since you were last logged into CTU Mobile. Tapping on the bell icon will take you to the CTU Mobile Notifications Center to view all notifications you have not dismissed or that have not expired. Most notifications are set to automatically expire in 7 days.

Figure 7: Notifications

2.2.7 Settings

Access your digital student ID, upload or change your student ID photo, set app preferences, refer a friend to CTU, find user Help and FAQs, and provide feedback, all within Settings.

2.2.8 Bookshelf

Access ebooks and reference materials for your classes in the Bookshelf, available under More in the main menu.

  • Your current classes will appear in list form on the Bookshelf main page. Within each class listing, you’ll see an orange link called “View Book.” Click on this link to launch book. Physical textbooks cannot be accessed through the Bookshelf menu.

Figure 15: Bookshelf Menu

Figure 16: Bookshelf

3. Course Work

3.1 Connecting with your Course Work

Course work is an interactive and engaging part of every class, from interacting with instructors and classmates to expressing yourself in the assignments you complete. At CTU, you control what, where, when, and how you learn, so you’re less likely to be standing still and more likely to be learning something new. With CTU Mobile, your active lifestyle is what we had in mind when designing features that make learning anywhere a rewarding experience.

  • In addition to the Home and Menu view, from the Class view, find the most important features, Discussion Boards, Individual Projects, Course Materials, and Meeting Times.

3.2 Scheduled Live Chats

To access a scheduled Live Chat, it must be in session. The first time you access a Live Chat via CTU Mobile, select ‘Guest’ to enter, type your first and last name, and tap the ‘Enter’ button. CTU Mobile will remember you on the same device every time thereafter.

If using your device’s native dictation feature to contribute to a Live Chat in session, your device may mute the audio stream from the Live Chat until you’ve completed dictating. After completion, the audio stream will be restored.

In the event, the Adobe app crashes during your participation in a Live Chat, return to CTU Mobile and re-enter the session as you previously did. To optimize your experience, it is recommended that you close all non-essential apps that may be running on your device during the Live Chat session.

Please note that Adobe Mobile Connect is not associated with or endorsed by CTU. Use of this and other third-party browsers is subject to their terms of use.

Figure 8: Adobe Connect Mobile - Enter as Guest

3.3 Archived Live Chats

To view archived Live Chats on your mobile device, the Puffin Web Browser is required. Download Puffin at https://www.puffinbrowser.com/download/. The first time you log into Puffin, remember to choose “Desktop Site” for the most user-friendly viewing experience.

To optimize your experience, it is recommended that you close all non-essential apps that may be running on your device during the Live Chat archived session.

Please note that Puffin is not associated with or endorsed by CTU. Use of this and other third-party browsers is subject to their terms of use.

Figure 9: First Time Leaving CTU Mobile for Live Chat Archive

4. Support

4.1 In-app Support

Located in Settings you’ll find a wealth of information by tapping Help and FAQs or How To. How To provides user support related to functionality of the app. FAQs are frequently asked questions about attending CTU.

4.2 Technical Support

The CTU Technical Support team is available to help you around the clock, every day of the week. Call (866) 907-4212.

4.3 Username and Password Support

If you forget your Username or Password, tap the link on the login screen of CTU Mobile or visit the login screen of the CTU Virtual Campus from a laptop or desktop computer and click ‘Forgot username and password? Please click here.’

Three unsuccessful login attempts will lock access to the CTU Mobile app. Wait one (1) minute for the app to unlock before making another attempt.

4.4 Feedback

At CTU, we understand the value of self-improvement and there’s no better way to learn about areas of opportunity than to hear from students like you. Have an idea how to improve the CTU Mobile app experience? To share your thoughts, tap Settings and swipe up to display Submit App Feedback and choose Suggestion for CTU Mobile or Shout Out for CTU Mobile.

If you're not in the app, but still want to share your thoughts, send us an email at CTUMobile@CTUOnline.edu.

5. Third-party Apps

5.1 Adobe Connect Mobile

First-time users will need to select Guest’ when accessing a scheduled Live Chat. See section 3.2. The Adobe app will automatically reorient the view on your device to landscape/horizontal. In the event an instructor has made a Live Chat private, an advisory screen will appear in the Adobe app. No action is needed on your part. Once the instructor has accepted the request for you to join, you will automatically be redirected into the Live Chat. Once in the Live Chat, you will see a condensed version of the laptop/desktop computer version. The icon next to your name in the Attendees pod will show a mobile device, indicating you are attending the Live Chat using CTU Mobile. A variety of view formatting options are available through the Adobe app.

Figure 8: Adobe Connect Mobile - Enter as Guest

Figure 10: Adobe Connect Mobile – Next

Figure 11: Adobe Connect Mobile - Waiting to Enter

Figure 12: Adobe Connect Mobile - Within Live Chat

5.2 Puffin Web Browser

The Puffin app does not reorient the view on your device like the Adobe app. For optimal viewing, turn your device horizontally to reorient the app view. For first-time access, see section 3.3.

Figure 13: Puffin Web Browser - Archive Live Chat - Portrait/Vertical View

Figure 14: Puffin Web Browser - Archived Live Chat - Horizontal/Landscape View