CTU's Customer Promise
Colorado Technical University is a leader in customer service in higher education. Our Customer Promise sets forth the standards of service we are committed to providing. Our goal is to:
- Provide you with a quality educational experience.
- Offer guidance and direction based on your needs and expectations.
- Take a proactive approach to help ensure a positive experience for you.
- Take responsibility if we are wrong and work to make it right.
- Act ethically and with integrity in all interactions with you.
As a student at Colorado Technical University, we pledge to serve you while abiding by the following principles:
- Honesty
You can trust that we will be honest in all the information provided.
- Timeliness
We respond to any inquiry or request as soon as possible and work to resolve any complaint or outstanding issue.
- Availability
You can reach us using multiple methods (phone, e-mail or chat, mail and fax) whenever we are open for business.
- Security
You can have confidence that we respect and will protect the integrity, confidentiality and privacy of your information.
- Consistency
You can expect excellent service every time.
- Communication
We actively communicate with you to raise your awareness of current issues and upcoming changes which may impact you.
- Quality
We actively seek continuous improvement of our service in order to increase our value to you.
- Needs/Empathy
We actively listen to you and consider your current and future needs.
- Feedback
We regularly seek formal and informal feedback from you.
- Compliance
We comply with all acts and regulations that govern our business.
- Accountability
We take responsibility for our actions, services and decisions.
