CTU's Customer Promise

Colorado Technical University is a leader in customer service in higher education. Our Customer Promise sets forth the standards of service we are committed to providing. Our goal is to:

1. Provide you with a quality educational experience.
2. Offer guidance and direction based on your needs and expectations.
3. Take a proactive approach to help ensure a positive experience for you.
4. Take responsibility if we are wrong and work to make it right.
5. Act ethically and with integrity in all interactions with you.

As a student at Colorado Technical University, we pledge to serve you while abiding by the following principles:

• Honesty
  You can trust that we will be honest in all the information provided.
• Timeliness
  We respond to any inquiry or request as soon as possible and work to resolve any complaint or outstanding issue.
• Availability
  You can reach us using multiple methods (phone, e-mail or chat, mail and fax) whenever we are open for business.
• Security
  You can have confidence that we respect and will protect the integrity, confidentiality and privacy of your information.
• Consistency
  You can expect excellent service every time.
• Communication
  We actively communicate with you to raise your awareness of current issues and upcoming changes which may impact you.
• Quality
  We actively seek continuous improvement of our service in order to increase our value to you.
• Needs/Empathy
  We actively listen to you and consider your current and future needs.
• Feedback
  We regularly seek formal and informal feedback from you.
• Compliance
  We comply with all acts and regulations that govern our business.
• Accountability
  We take responsibility for our actions, services and decisions.